Frequently Asked Questions



How can I order?

You may visit our website at www.bigbangtoys.com to check and order our products.


Do you have physical store?

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Do you ship?

Yes, we ship worldwide.


Are all your items authentic?

Yes, all of our items are authentic, licensed and legitimate brands.



Unclaimed Items

Those paid unclaimed items are subject to additional charges of storage fee. Amount may vary depending on the size of the item per day.



Payments


What is your base currency?

American dollar.


What payment methods do you accept?

We have multiple payment options. We accept Paypal, all major Credit Card/ Debit Card, Bank Transfer, and COD.


Where do I deposit my payment

You may deposit your payment to any of the following:

Account Name: Big Bang Toys

Capital one Account No. 00727-012-6477



Shipping


Who is your delivery logistics partner for local and internaltional shipping?

DHL/ FEDEX for International


Do you do same day delivery services?

Yes, same day parcel and courier delivery service via lorem ipsum


How long does it take for you to ship an order?

Nationwide delivery schedule are as follows: 3 days within Canada (excluding Sundays, Holidays and natural circumstances beyond one’s control).

You may experience delays due to the current pandemic due to limitations in air cargo and closure of some areas.